"AI Handles Civil Complaints Too"... Samsung SDS Presents Public AX Innovation

56 Exhibition Booths at the Public AI Expo
Samsung SDS Showcases Full-Stack AI Capabilities

Samsung SDS is participating in the '2026 Public Artificial Intelligence (AI) Expo', held from June 23 to 24 at Hall 2 of KINTEX in Ilsan, where it is showcasing AI services aimed at innovating administrative work and public services.

Samsung SDS is introducing its AI agent platform 'FabricX,' AI collaboration solution 'BriteWorks,' and a full-stack public AI service based on the 'AI Data Center' at the 2026 Public AI Expo. Provided by Samsung SDS

At this expo, hosted by the Ministry of the Interior and Safety and organized by the National Information Society Agency, Samsung SDS is presenting its AI agent (assistant) platform 'FabriX', AI collaboration solution 'Brity Works', and 'AI Data Center', highlighting its full-stack AI capabilities for the public sector.

In the exhibition area themed 'Custom AI Agents for Our Department', Samsung SDS demonstrated use cases such as the AI Civil Service Supporter, which automatically summarizes citizen complaints and classifies them to the relevant departments using FabriX, an AI-based procurement law interpretation service, and the Government24 AI search service for the public. In the 'Mobile-Enabled Public Work AI Collaboration Solution' area, Samsung SDS introduced a collaborative environment where, through Brity Works, users can conduct daily briefings, search and share documents, and hold real-time mobile meetings, enabling work to be performed anytime and anywhere.

In the section themed 'Public AI Cloud Chosen by Korea', Samsung SDS showcased its public AI infrastructure capabilities based on the Samsung Cloud Platform (SCP) and the AI Data Center. As the PPP (Public-Private Partnership) cloud operator for the National Information Resources Service Daegu Center, Samsung SDS has established a cloud foundation that enables stable operation of information systems for public institutions. In addition, the company also exhibited the actual NVIDIA B300 Graphics Processing Unit (GPU)-based GPUaaS (GPU as a Subscription Service), which was launched in Korea for the first time in March.

During the event, Samsung SDS is running a business matching consultation booth for AI companies, proposing AI adoption and utilization strategies to officials from central government agencies, local governments, and public institutions. Furthermore, at the Local Government AI Innovation Case Sharing Network Forum scheduled for June 24, Samsung SDS will introduce its AX strategy for local government innovation. At the AI Innovation Enterprise Technology Forum, the company will also share strategies for advancing public AX based on AI and cloud, as well as related use cases.

Lee Junghun, Executive Vice President and Head of Strategic Marketing at Samsung SDS, stated, "The adoption of generative AI and AI agents for work innovation is accelerating in the public sector as well. Based on our experience in delivering domestic AI infrastructure projects and the AX know-how accumulated across various industries, we will actively support AI innovation for government and public institutions."

This content was produced with the assistance of AI translation services.