Kakao Unveils 'AI National Secretary'... Issue Electronic Certificates via KakaoTalk

Kakao announced on the 23rd that it will unveil its KakaoTalk-based "AI National Secretary" at the "2026 Public AI Industry Expo," an event showcasing artificial intelligence (AI) technology and services for the public sector.

, '2026 AI'. Kakao.

The AI National Secretary is a pilot service launched by Kakao in collaboration with the Ministry of the Interior and Safety. It enables users to reserve public facilities or issue electronic certificates directly within KakaoTalk. Kakao recently updated the service to allow voice commands.

In the AI National Secretary experience zone, visitors can go through the entire process, from making public service reservations and issuing or submitting certificates, to verifying certificates stored in the digital wallet.

Kakao is setting up a booth under the theme "A Day with Kanana," where it will showcase agentic AI services. In the "Kanana in KakaoTalk" area, the company will demonstrate briefing and proactive messaging features based on KakaoTalk conversation context. The "Kanana Chat & Call Summaries" section will introduce functions that organize chat messages and call content through video presentations. There will also be a space where visitors can experience connecting Kakao's internal and external services through "KakaoTools."

Kakao will also introduce its proprietary AI guardrail model, "Kanana Safeguard," which is applied to the AI National Secretary.

A Kakao official stated, "This event demonstrates how Kakao's agentic AI technology can conveniently transform people's daily lives in the public sector," adding, "We will continue to expand collaboration with public services, including the AI National Secretary."

This content was produced with the assistance of AI translation services.