Coupang Eats Service Strengthens Heatwave Response for Delivery Partners in Partnership with Ministry of Employment and Local Governments

Expanding On-Site Support Based on the "Five Key Safety Rules"

Bottled Water, Summer Supplies, Coffee, and Snacks Provided On Site

Coupang Eats Service (CES) announced on June 21 that it will strengthen its response to heatwaves and expand tangible support in the field to prevent heat-related illnesses and ensure safe operations for delivery partners, in cooperation with the Ministry of Employment and Labor, local governments, and other relevant organizations.

CES is providing customized support for delivery partners based on the Ministry of Employment and Labor’s “Five Basic Heatwave Safety Rules,” which consist of “Water, Cooling, Rest, Cold Storage Gear, and 119 Emergency Reporting.” This summer, CES plans to further enhance collaboration with government agencies and local communities to provide even more comprehensive support.

Coupang Eats Service providing delivery partners with summer safety items such as bottled water in the Seongnam area last summer. Coupang Eats Service

First, CES is conducting a heatwave preparedness sharing campaign in cooperation with the Ministry of Employment and Labor, Korea Labor Mutual Aid Association, local governments, and others. Starting in Bucheon on June 17, the campaign will continue for two months through August in 10 regions. Delivery partners who visit the on-site campaign receive large tumblers, as well as coffee and snack trucks, bottled water, sports drinks, summer supplies, and more. In July, CES also plans to provide vouchers for iced coffee to help beat the summer heat.

Spaces for hydration, cooling, and rest are also being expanded nationwide. At more than 50 “mobile worker rest areas” operated by local governments across the country, bottled water, sports drinks, glucose candies, cool scarves, cool arm sleeves, and other heatwave supplies are stocked at all times, allowing any delivery partner to use them freely.

Additionally, CES is collaborating with the Korea Motorcycle Maintenance Association to operate over 140 maintenance centers nationwide as “delivery partner cooling rest areas.” Each center is equipped with air conditioning, refrigerators, and water dispensers, providing a comfortable space near delivery routes where partners can rest without any burden while on the move. These rest areas are located in major regions nationwide, including the greater Seoul area, Chungcheong, Honam, Yeongnam, Gangwon, and Jeju, to maximize accessibility.

Safety guidance based on weather conditions has also been strengthened. CES monitors various weather situations—including heatwaves, heavy rain, and typhoons—in real time using meteorological data, and delivers necessary safety instructions through the Coupang Eats delivery partner app. If a delivery partner experiences symptoms suspected to be heat-related illness or faces any difficulty or impossibility in carrying out deliveries, they are immediately advised to stop deliveries and move to a safe location.

A Coupang Eats Service representative stated, “The most important thing during a heatwave is to ensure that basic safety rules are actually followed in the field,” adding, “We will continue to work closely with relevant organizations to provide the necessary support so that delivery partners can operate safely.”

This content was produced with the assistance of AI translation services.