Jin Air, Air Busan, and Air Seoul Strengthen Services for Transportation-Vulnerable Passengers with Joint Training Ahead of LCC Merger

Joint Experiential Training by Three Airlines at the National Rehabilitation Center:
Wheelchair and Blindfold Exercises to Raise Awareness


Streamlining Documentation and Rearranging Seats:
Comprehensive Efforts to Lower Barriers to Mobility

Jin Air, together with Air Busan and Air Seoul, has launched on-site experiential training aimed at alleviating inconveniences faced by transportation-vulnerable passengers, such as individuals with disabilities, both at airports and onboard aircraft.

Employees of Jin Air, Air Busan, and Air Seoul conducted a transportation-disadvantaged user experience training at the National Rehabilitation Center on the 10th. Jin Air

Jin Air announced on June 11 that it had conducted a joint experiential training session for employees of the three airlines at the National Rehabilitation Center on the 10th to strengthen practical service skills and raise awareness.

This is the second such training following last year's session, with around 30 managers and staff members responsible for transportation and cabin services from Jin Air, Air Busan, and Air Seoul participating.

During the training, employees personally experienced mobility restrictions faced by transportation-vulnerable individuals by using wheelchairs or moving with canes while wearing blindfolds. The training also included case studies on providing assistance to transportation-vulnerable passengers, such as mobility support within airports, boarding aircraft, and guiding to seats—scenarios that frequently occur on-site.

Based on feedback collected during this training, Jin Air plans to develop a manual for assisting transportation-vulnerable passengers and distribute it across departments to enhance on-site responsiveness. The company also intends to institutionalize this training, making it a regular program to improve awareness of disabilities and enhance service quality, rather than treating it as a one-time event.

Jin Air has been revising its systems to reduce inconveniences for transportation-vulnerable passengers from reservation to boarding. In April, the company eliminated the requirement for supporting documents when assigning priority seats to passengers with disabilities, thereby improving convenience. Since August of last year, Jin Air has also operated a pre-registration service for domestic flights for customers eligible for special fares, such as people with disabilities and national merit recipients. Once registered on the website, these passengers can board immediately without submitting additional documentation.

To minimize the distance transportation-vulnerable passengers need to move within the cabin, priority seats have been relocated to the front of the aircraft to enhance accessibility. Jin Air has also created a dedicated "Customers Who Need Assistance" information page on its official website to further improve access to relevant information.

A Jin Air representative stated, "We have consistently worked to improve convenience for transportation-vulnerable passengers by simplifying document verification and reorganizing seat allocation. Through this training, we aim to further upgrade our service response system in line with the launch of the integrated low-cost carrier, continuing to lower barriers to mobility for transportation-vulnerable individuals."

This content was produced with the assistance of AI translation services.