Lost Items from Seoul Subway Can Be Delivered to Your Home Starting in July

Seoul Metro Introduces "Lost and Found Doorstep Delivery Service"

Seoul Metro announced on June 11 that beginning in July this year, it will launch a "Lost and Found Doorstep Delivery Service," which allows customers to have items stored at the subway Lost and Found Center delivered to an address of their choice.

Lost item being delivered through the 'Totta Lost and Found Delivery Service.' Provided by Seoul Metro.

Previously, to retrieve a lost item, customers had to visit the Lost and Found Center in person between 9 a.m. and 6 p.m. on weekdays, which posed significant inconvenience, especially for office workers or those living far away. Going forward, after confirming the item’s storage and completing an identity verification process through the center, customers can enter the delivery address and pay the fee on a dedicated application website to have their lost items shipped to them. However, certain items such as food, cash, and valuables are excluded from the delivery service.

Since June last year, Seoul Metro has also been operating the "Tota Lost and Found Delivery Service." This service allows customers to select their preferred station and complete payment via the "Tota Locker" app, then collect their lost items from a designated locker at their convenience. With the addition of the new doorstep delivery service, customers can now choose the method that best suits their circumstances, either by picking up from a nearby station locker or having items delivered to their home or workplace.

Last year, over 160,000 lost items were reported on the Seoul subway. In the event of a loss, it is important to remember the time and place, and report it immediately to the nearest station's Customer Safety Office or the Customer Center (1577-1234). Lost items can also be searched by date, item type, and location on the Police Civil Service 24 website.

Kim Taekyun, President of Seoul Metro, stated, "We will continue to develop practical, citizen-focused services that enhance convenience and create a more user-friendly subway environment."

This content was produced with the assistance of AI translation services.