KDB Life Insurance Strengthens On-Site Communication with "Ganda! Ganda! Ganda!"

"Customer Trust Begins in the Field... Consumer Protection Is a Companywide Responsibility"

On June 8, KDB Life Insurance announced that it will implement an on-site communication program called “Ganda! Ganda! Ganda!” to promote collaboration with field employees.

This program, which began last month with a visit to the Yeongnam Regional Headquarters, will continue with visits to key regional headquarters across the country, including the Honam and Seoul Regional Headquarters, as part of ongoing communication efforts.

In particular, department heads—including the Head of Contract Review—will visit sales sites nationwide every quarter to engage in open discussions with sales managers. Through these efforts, the company plans to address inconveniences throughout the contract process, ranging from customer subscription assessment standards to insurance payment procedures.

KDB Life Insurance explained that it will enhance services that customers can directly experience by reflecting customer feedback and voices from the sales field in its operations, such as revising underwriting criteria, simplifying complex insurance claim procedures, improving the convenience of digital services, and providing support for financially vulnerable groups. Various suggestions collected in the field will be actively incorporated into the company’s policy development and will serve as a foundation for improving the overall quality of service.

A KDB Life Insurance representative stated, “Consumer protection is not the responsibility of a single department, but a core value that must be shared companywide,” adding, “By basing contract review and prompt insurance payment processes on firsthand feedback from the field, we aim to become the most trusted life insurance company for our customers.”

This content was produced with the assistance of AI translation services.