TVING Suffers Member Data Breach: "Hacker Accessed Database"

ID, Name, Date of Birth, and Contact Information Compromised

"Assessing the Impact... Password Change Recommended"

A data breach involving the personal information of members has occurred at TVING, the online video service (OTT) operated by CJ ENM.

On June 3, TVING posted a popup notice titled "Notice of Personal Information Leak Incident" on its homepage and application (app). The notice stated that the company had detected signs of a data breach resulting from unauthorized access to the database (DB) where users' personal information is stored on the previous day.

According to TVING, "The incident was confirmed to have occurred after an unidentified hacker accessed the database containing personal information and transmitted personal data files externally."

TVING logo

The compromised personal information includes member IDs, names, dates of birth, gender, phone numbers, and email addresses. However, TVING clarified that resident registration numbers and valid payment information are not stored by the company and are therefore unrelated to this leak.

Upon discovering the incident, TVING immediately blocked external access channels and reported the breach to the Korea Internet & Security Agency (KISA). The company is currently investigating the exact cause and scope of the incident, and has also initiated a comprehensive internal security review to prevent further damage.

In the notice, TVING stated, "We strengthened security measures and are conducting continuous monitoring as soon as we became aware of the incident," and recommended, "To prevent potential damage, we advise changing your password if you use the same account information for TVING or other services."

Screenshot of the TVing homepage

The scale of the breach is still under investigation. It has not yet been determined whether all members or only a portion have been affected. TVING has not disclosed the specific number of records compromised in this incident.

TVING stated, "We sincerely apologize for the concern caused to our customers by this security incident," and added, "We will provide separate guidance on any additional information or compensation procedures as needed." The company also emphasized, "While thoroughly verifying the cause and impact of the incident, we are prioritizing customer protection measures. All confirmed facts will be disclosed transparently. We will cooperate fully with government and related agency investigations and make every effort to establish measures to prevent recurrence."

This content was produced with the assistance of AI translation services.