Toss Securities Explains Bookmark Image Error: "Not Intended"

"Occurred Due to Chrome Image Crawling
Not an Intended or Registered Image"

Toss Securities stated that the appearance of a specific individual's photo as a preview image when bookmarking the PC version home screen in the Google Chrome browser is not an image the company intended or registered.

On May 28, Toss Securities announced in a press release, "On the afternoon of the previous day, an issue was identified where, when bookmarking the Toss Securities PC (WTS) home screen in the Chrome browser, an unrelated image appeared as the preview. There was no case where Toss Securities internally inputted or set the system to display that image."

Toss Securities clarified that this matter was not related to hacking. The company stated, "This occurrence is unrelated to external intrusion or hacking. There were no issues with the Toss Securities service system, and there was no impact on or leakage of customers' assets, transaction information, or personal data."

The company explained that this phenomenon occurred during the process in which the Chrome browser selects the bookmark preview image. Toss Securities said, "When generating a bookmark preview image, Chrome may automatically reflect an image crawled from within the webpage as the preview, instead of a separately designated image by the company. In this case, it was confirmed that the image referenced was one posted by a user in a community service visible on the Toss Securities PC home screen during this process." The company emphasized, "This is not an image intended or registered by Toss Securities and is a phenomenon that can similarly occur in other web service environments."

The issue with the exposure of the image has now been resolved, and measures have been taken to prevent recurrence. Toss Securities adjusted the image size settings for images displayed on the page, considering that the Chrome browser uses image size as a main criterion when selecting bookmark preview images. The company also improved related settings so that browsers and search engines can recognize the official Toss Securities logo as a priority.

Toss Securities stated, "We will strengthen continuous monitoring and inspections to prevent the recurrence of a similar incident in the future," and expressed sincere apologies for any inconvenience caused to users.

This content was produced with the assistance of AI translation services.