"People Blossom in Apartments"... Uijeongbu City Brings Communication Administration Closer to Residents

Uijeongbu City Focuses All Administrative Efforts on 'Visiting U-Apartment' Initiatives
From 'On-Site Consultation Room' to 'Three Zeros Innovation' Projects
'Chayudam': Building a System of Expert Consultation and Customized Step-by-Step Support
Strengthening Apartment Administration Through On-Site Communication and Tailored Support

Uijeongbu City in Gyeonggi Province is strengthening on-site communication by focusing on apartment management issues, reflecting the city's characteristic of having a high proportion of apartment residents. Through a variety of policies such as "Visiting U-Apartment Consultation Room: Apartments, Where People Blossom" and "Chayudam," the city is inspecting daily issues related to apartment living and seeking ways to improve them.

Uijeongbu City is strengthening on-site communication focusing on issues related to the management of multi-family housing, reflecting the city's characteristic of having a high proportion of residents living in such housing. Chayudam. Provided by Uijeongbu City.

Visiting Apartment Complexes Directly... 'Visiting U-Apartment Consultation Room'

The city is operating the "Visiting U-Apartment Consultation Room: Apartments, Where People Blossom," which involves directly visiting apartment complexes to listen to residents' opinions.

This is an on-site communication channel that identifies major issues and inconveniences within the complexes and reviews solutions in cooperation with relevant departments.

Thus far, the consultation room has been operated mainly through resident meetings, and has received a wide range of issues closely related to daily life, including bus policies, rail transport, green spaces and rivers, and road management.

From February 2025 to March this year, it was operated a total of 18 times. Out of 181 reported complaints, 20% (37 cases) have been resolved, 58% (105 cases) are in progress, and 22% (39 cases) are difficult to address due to legal restrictions or jurisdiction of other agencies. The city is reviewing customized solutions tailored to the needs of each complex.

As such, the "Visiting U-Apartment Consultation Room" goes beyond simply collecting opinions by also conducting on-site inspections and reviewing solutions in parallel.

Uijeongbu City is strengthening on-site communication focusing on the management issues of multi-family housing, reflecting the city's characteristic of having a high proportion of residents living in such housing. Tea Yudam. Photo by Uijeongbu City

From On-Site Inspections to Expert Consultations... Customized Support for Complexes: 'Chayudam'

The city is operating the "Visiting U-Apartment Consultation Room: Chayudam" based on an on-site problem-solving system to support apartment management.

With the goal of "Creating Fair and Livable Apartment Environments," the city operates programs on a quarterly basis according to its annual comprehensive plan for apartment management, establishing a step-by-step support system for management issues within each complex.

Launched in 2024 with a focus on education and inspections, Chayudam has expanded its scope this year to link problem diagnosis, guidance and inspection, and solution review.

Through advice from sector experts such as the Apartment Safety Management Volunteer Group and professional auditors for apartment management, the city provides technical advice and facility safety inspections, as well as consulting on management issues to suggest directions for improvement.

Chayudam began in 2024 with four complexes, including Yonghyeon Shindobrainu Apartment, and in 2025 will include four more, such as Geukdong Dongsung Apartment. This year, the program was held at Jangam Hyundai 2nd Apartment on March 30.

Uijeongbu City is strengthening on-site communication focused on issues related to apartment complex management, reflecting the city's characteristic of having a high proportion of apartment residents. Chayudam. Courtesy of Uijeongbu City

Reducing Defects, Distrust, and Inconvenience... Promoting the '10 Major Projects for Zero Defects, Zero Distrust, and Zero Inconvenience in Apartments'

To improve the apartment management system, the city launched the "10 Major Projects for Zero Defects, Zero Distrust, and Zero Inconvenience in Apartments" in December last year, aiming to eliminate defects, distrust, and inconvenience.

This project reflects the reality that about 70% of the local population lives in apartment complexes, and consists of: ▲Strengthening quality inspections to prevent defects ▲On-site construction advice to prevent poor construction ▲Expanding participation of local construction companies ▲Operating communication channels focused on future residents of newly built apartments ▲Operating the "Visiting U-Apartment Consultation Room" ▲Implementing transparent apartment management guidance ▲Supporting consulting services by apartment management experts ▲Improving the living environment of aging apartments with resident-centered solutions ▲Expanding rest areas through the creation of parks and green spaces near apartments ▲Operating a residential welfare center to provide integrated support for housing and welfare.

The city plans to continue inspecting and supporting all aspects of apartment management through these efforts.

An official from Uijeongbu City stated, "We will continue to listen to a diverse range of opinions on the ground in apartment complexes and strive to ensure effective management and support through cooperation between relevant departments."

This content was produced with the assistance of AI translation services.