NongHyup Bank Launches "AI Loan Rate Care" for Automatic Exercise of Interest Rate Reduction Requests

AI Analyzes Customers' Asset and Liability Information

NH NongHyup Bank (headed by CEO Kang Taeyoung) announced on the 5th that it will launch the "AI Loan Rate Care" service on the 23rd, in which an AI agent automatically exercises the right to request an interest rate reduction on behalf of customers who hold loans.

The core of the AI Loan Rate Care service is that an AI agent analyzes customers' asset and liability information based on MyData, and, when the conditions for an interest rate reduction are met, exercises the right to request an interest rate reduction on behalf of the customer.

NongHyup Bank explained that the service was promoted to align with the national policy task of strengthening inclusive finance for low-income and financially vulnerable groups.

This service is available to NH MyData users once they give their one-time consent for proxy application via NH All One Bank or NH Smart Banking.

After that, without any additional application, the AI agent will automatically submit interest rate reduction requests for loan accounts at each financial institution when it determines that an interest rate reduction may be possible.

Kim Jusik, Vice President of NongHyup Bank, said, "We have created an environment where customers can receive practical interest rate benefits through non-face-to-face channels without having to pay attention to every detail themselves," adding, "We will continue to expand services that can provide direct help to customers by utilizing technologies such as AI and data."

This content was produced with the assistance of AI translation services.