2025 KCIA Korea Consumer Industry Assessment 'Delivery Food' Partial Results Announcement for Gyeonggi Region

KCA Korea Consumer Evaluation announced the results of the <2025 KCIA Korea Consumer Industry Evaluation ‘Delivery Food’> for the regions of Gapyeong, Gwangmyeong, Gwangju, Gimpo, Namyangju, Dongducheon, Siheung, Goyang, Bucheon, Seongnam, and Suwon, hosted by the Korea Consumer Council and organized by Korea Consumer Evaluation.

This evaluation aims to realize the eight fundamental consumer rights guaranteed by Article 4 of the Framework Act on Consumers, including the right to have consumer opinions reflected, the right to receive information, and the right to choose, by announcing consumer evaluation results by industry according to the standard industrial classification. It also seeks to provide consumers with objective and useful information to improve the quality of consumer life.

The 2025 KCIA Korea Consumer Industry Evaluation ‘Delivery Food’ is conducted annually to promote the domestic delivery food industry, selecting and introducing excellent delivery restaurants that have received high evaluations from users by providing high-quality service and differentiated food culture experiences.

The evaluation was based on a preliminary survey conducted from November to December last year, using the number of reviews on delivery platforms, etc. Candidates who ranked within the top 32.98% nationwide were notified, and finally, excellent delivery restaurants within the top 0.17% overall were selected based on the evaluation criteria below.

Korea Consumer Evaluation selected and announced one to a maximum of three excellent delivery restaurants by region and food category based on actual consumer experiences using the delivery restaurants on delivery platforms. The final evaluation criteria consisted of seven categories: △taste of food △staff friendliness △packaging quality △price appropriateness △hygiene status △response to complaints △overall evaluation.

A representative of Korea Consumer Evaluation stated, “The delivery food industry is rapidly changing beyond mere convenience to reflect various values that consumers pursue, such as health, environment, and individuality. Through this announcement, we hope to provide consumers with information to make suitable choices for themselves and serve as an opportunity for the delivery food industry to continuously grow by responding to changing consumer demands.”

They added, “In line with the purpose and meaning of the Korea Consumer Industry Evaluation, we plan to support the revitalization of household consumption for low-income families through the Community Chest of Korea. In particular, through the ‘Child Sponsorship Program,’ we provide regular support for living expenses, education expenses, and medical expenses for children and youth in low-income vulnerable groups, hoping to help them have a healthy childhood and adolescence. We will continue to maintain interest and move forward together.”

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