‘Gumi Veteran Team Leader’ Resolves 2-Year-Old Civil Complaint with Swift Response in 2 Months

Significant Increase in Civil Complaint Resolution Speed... Problems Delayed for 2 Years Resolved

Listening to Citizens' Voices... Leading Swift and Systematic Administration

Residents of Hoban Verdium Apartments in Sandong-eup, Gumi-si, Gyeongbuk, who had long wished for the installation of a secondary entrance (side door) to the commercial area, have finally found a breakthrough.

This result was achieved through the persistent efforts of the veteran team leader of the One-Stop Civil Service Team and the active cooperation of the rental business operator.

The complaint began in September 2022, when residents requested the installation of two secondary entrances to the apartment complex due to inconvenience. In particular, parents with elementary school children raised concerns about reducing travel time and ensuring safety during their children's commute to and from school.

The city’s Housing Department sought solutions over two years through consultations with the rental business operator and on-site investigations. As a result, the northern secondary entrance was installed in March, reflecting residents’ demands. This improved access to the bus stop and greatly enhanced residents’ convenience of movement. However, the western secondary entrance to the commercial area remained unresolved for two years, prompting the veteran team leader of the One-Stop Civil Service Team to take a leading role in solving the issue.

On November 7, the day the complaint was received, they promptly inspected the site and visited Hoban Seoul headquarters to emphasize the necessity and urgency of installing the secondary entrance. Through this process, they secured the cooperation of the rental business operator, and the installation was confirmed by the end of November, with completion expected in December.

Through resolving this complaint, residents expect not only improved convenience but also enhanced safety. Along with the secondary entrance, safety devices such as CCTV and streetlights will be installed to provide a safer living environment for residents.

The veteran team leader said, “Having been in charge of multi-family housing-related work for over 10 years, I understand residents’ inconveniences well,” adding, “Since more than 60% of Gumi citizens live in multi-family housing, this resolution holds significant meaning for improving residents’ living environments.” He continued, “We will continue to listen to citizens’ voices and bring about practical changes.”

Mayor Kim Jang-ho praised the veteran team leader’s efforts, saying, “I highly appreciate the veteran team leader’s achievement in resolving a long-standing issue that had remained unsolved for over two years in just two months,” and added, “We will continue to implement prompt and systematic administration that moves our citizens.”

Entrance opening request location (west side of the shopping mall, interior). Provided by Gumi City

This content was produced with the assistance of AI translation services.