Channel Corporation Signs Business Agreement with MetaM to Enhance AI Consultation Efficiency
Integration of Channel Corporation AI Solution into Existing Call Center Environment
Channel Corporation, which operates the AI business messenger 'Channel Talk,' announced on the 11th that it has signed a business agreement with MetaM to innovate AI-based customer consultation.
Through this business agreement, both companies will cooperate to automate AI-based consultations and improve the efficiency of customer consultation center operations. Based on each company's expertise, they plan to promote ▲joint sales and discovery of new business opportunities ▲execution of AI consultation pilot projects ▲collaborative solution development.
In particular, MetaM, which operates a shared consultant service, plans to form a dedicated Channel Talk team at its 'Myeongdong AICC Shared Center.' This will enable small and medium-sized businesses using the Channel Talk service to flexibly expand their consultation infrastructure.
MetaM is a company specializing in AI-based contact center solutions and outsourcing, operating more than 50 directly managed call centers nationwide. Recently, it has been providing consultation outsourcing services incorporating the latest technologies such as AI and chatbots to meet diverse customer needs.
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Choi Siwon, CEO of Channel Corporation, said, “While phone consultations used to dominate in the past, the importance of AI-based multichannel consultations has recently increased,” adding, “Through cooperation with various partners, we will ensure that Channel Talk users can maximize AI-based consultation efficiency at optimal costs.”
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