4700 People Solve Tax Concerns... Songpa-gu Free Tax Consultation 'Popular'

Since 2009, a total of 4,700 users... 99% satisfaction rate among 2023 consultees... 'Free Tax Consultation Center' formed by tax experts volunteering their talents offers 1:1 consultations every Tuesday

Songpa-gu (Mayor Seo Gang-seok) is receiving much love as its free tax consultation service for residents struggling with tax issues recorded a cumulative total of 4,700 users by the end of last year.

To assist taxpayers facing difficulties with complex tax matters, the district established the ‘Free Tax Consultation Center’ in 2009, the first among Seoul’s 25 autonomous districts, staffed mainly by tax accountants from the Songpa Tax Association. This free consultation service has been ongoing for 14 years. Currently, 14 tax experts provide one-on-one consultations every Tuesday in a consultation room set up within the district office.

In 2023 alone, a total of 294 taxpayers visited the tax consultation office. According to the district, the tax areas that drew the most interest were capital gains tax (124 cases, 42.2%) and inheritance and gift tax (118 cases, 40.1%), followed by acquisition tax (27 cases, 9.2%) and comprehensive real estate holding tax (25 cases, 8.5%).

Notably, 99% of the residents who received consultations expressed ‘satisfaction’ and responded that the service ‘should continue to be maintained.’ By resolving the various concerns of visitors through professional consultations, the service has achieved high satisfaction and even additional consultation demand.

In fact, a district official shared, “After the consultation, visitors unanimously praise it as a useful time. After about 30 minutes of discussion, many check if there is a next appointment and request additional consultations,” highlighting its popularity.

Any Songpa-gu resident wishing to receive tax consultation can get free one-on-one advice not only on local taxes but also on national taxes. They can make a reservation by calling the Tax Division 2 and visit the free tax consultation room on the 2nd floor of the district office at the appointed time. The service operates every Tuesday from 9:30 a.m. to 5:00 p.m.

Seo Gang-seok, Mayor of Songpa-gu, stated, “The free tax consultation is a Songpa-gu exclusive tax service that anyone can use without worrying about costs,” and added, “We will continue to strive to enhance residents’ right to know and provide high-quality tax administration services with high satisfaction at the district level.”

This content was produced with the assistance of AI translation services.