SK Stoa Introduces 'Real-Time Chat Consultation' in KakaoTalk Customer Center

SK Stoa announced on the 13th that it has introduced a service enabling real-time chat consultations within the KakaoTalk customer center.

The SK Stoa KakaoTalk chatbot customer center, operating since July 2021, is a service first introduced by SK Stoa in the T-commerce industry. It has applied all processes typically handled by a general customer center?ranging from orders to exchanges, returns and cancellations, and order modifications (such as changes to delivery address, payment, and product options)?to KakaoTalk. Through this, it has provided a convenient shopping environment across various age groups.

To further enhance the convenience of this service and expand communication with customers, SK Stoa has introduced a ‘real-time chat consultation’ feature. By selecting ‘My Orders’ or ‘Inquiries’ from the custom menu at the bottom of the KakaoTalk SK Stoa channel, then entering ‘1:1 Inquiry - Chat Consultation,’ customers can engage in real-time conversations with consultants regarding product purchases.

This allows customers using SK Stoa to watch broadcasts on TV while simultaneously using their mobile devices to have real-time KakaoTalk conversations, receiving more detailed information about products. SK Stoa plans to continue developing various services to increase communication at diverse customer touchpoints.

Kim Jung-woo, Head of the Management Support Group at SK Stoa, said, “We introduced the real-time chat consultation feature within the existing KakaoTalk customer center to increase customer touchpoints and communication and provide more convenient services. We will continue to strive to offer industry-leading customer services.”

This content was produced with the assistance of AI translation services.