Customer Consultation with AI Chatbot... ABL Life Introduces Naver Clova Chatbot

365 Days 24 Hours Insurance Premium Payment and Application Service Available

[Asia Economy Reporter Minwoo Lee] ABL Life is launching a chatbot consultation service based on Naver's artificial intelligence (AI).

ABL Life announced on the 19th that it will start the ‘Naver Cloud Clova Chatbot Customer Consultation Service’ on the 20th.

This service uses Naver's natural language processing technology to allow customers to ask questions in everyday language and receive consultations as if they were talking to a real person.

Since the AI, based on the cloud, learns and finds the optimal answers, customers can receive insurance service consultations 24 hours a day, 365 days a year. It also provides mobile links to enable fast and convenient digital service processing for tasks such as insurance premium payments, loans, and insurance claim submissions that customers need.

The existing chatbot customer consultation service had inconveniences such as limited responses to less frequently used inquiries and availability only during specific hours like business hours.

Going forward, customers can access Naver on mobile devices, search for ‘ABL Life,’ and click the ‘Able Chat’ icon or access ‘Naver TalkTalk’ and search for ‘ABL Life’ to use the chatbot consultation service without installing a separate app. Additionally, customers can access the ‘Clova Chatbot’ from the ABL Life mobile app, website, or even on the phone standby screen during calls to the call center.

Choi Hyun-sook, Head of Customer Support at ABL Life, stated, "We plan to continuously introduce customer-centered digital customer services to reflect the demand of customers who want to use various channels."

This content was produced with the assistance of AI translation services.