Hoban Construction, Committed to Customer Satisfaction through Thorough Quality Control

Maintaining Industry's Lowest Defect Rate for Years While Excelling in Quality Control

Exterior view of Hoban Construction headquarters in Umyeon-dong, Seocho-gu. Photo by Hoban Construction

Hoban Construction's Hoban Summit apartments have recorded one of the lowest defect rates in the industry for several years, standing out in terms of quality as well.

According to the industry, Hoban Construction was judged to have the lowest level of defects among the top 10 construction companies in the defect review submitted to the Ministry of Land, Infrastructure and Transport's Defect Review Dispute Mediation Committee in 2019, and it is known to have recorded a low defect rate again last year.

The differentiated housing brand supplied by Hoban Construction, 'Hoban Summit,' incorporates the know-how accumulated by Hoban Group, including Hoban Construction, over 31 years in the housing sector. The word 'Summit,' meaning 'peak' or 'top,' is attached to the apartment name to maximize the premium image.

Hoban Construction is also striving for customer satisfaction this year through thorough quality management (system).

Hoban Construction operates a dedicated quality management team consisting of seven experts in various fields, including construction engineers, mechanical equipment engineers, structural engineers, and elevator safety specialists. Before starting major construction work, they share quality standards and strive to preemptively eliminate possible defects. The quality management team conducts on-site quality inspections according to annual and monthly plans and focuses on managing areas prone to defects such as leaks, cracks, and exterior wall painting at each process stage.

Based on the quality inspection results, areas that need improvement are analyzed by site, work type, and defect type and are also used as materials for future quality education and work improvement. Additionally, they publish an internal quality inspection and defect casebook annually and share it across all sites to prevent recurrence.

Furthermore, Hoban Construction considers minimizing customer inconvenience after move-in as the core of its customer satisfaction activities. They operate an AS (After Service) office within the complex, where dedicated AS staff reside and focus on post-management from defect reporting to repair.

These quality management efforts have been recognized, and Hoban Construction was selected as an excellent apartment construction company in Gyeonggi Province last year. At the end of last year, Gyeonggi Province evaluated the construction quality of 140 multi-family housing complexes that completed usage inspections within the province and finally selected nine companies, including seven construction companies such as Hoban Construction and two supervisors, as excellent constructors and supervisors. The 'Seongnam Godeung Hoban Summit Pangyo Valley' was selected as an excellent construction complex by Hoban Construction. According to Gyeonggi Province, the complex also received favorable evaluations for its fine dust information collection system, parking location confirmation service, walking trails, and landscaping within the complex.

Hoban Construction plans to continue its efforts to minimize defects such as condensation, noise, and leaks, which are closely related to consumers' daily lives.

A Hoban Construction official stated, "Apartment construction quality is directly related to residents' lives," and added, "We will continue to strive to provide differentiated quality management and services."

This content was produced with the assistance of AI translation services.