Thorough Quality Control by Hoban Construction, Doing Its Best for Customer Satisfaction This Year as Well

-Minimizing Defect Rates through Internal Quality Standards Management and New Technology Development

Hoban Construction CI. Provided by Hoban Construction

According to industry sources, Hoban Construction has maintained a low defect rate for several years. This achievement comes amid an increase in complaints for various reasons beyond simple construction issues, such as sale prices, services, and customer complaint responses.

In 2019, Hoban Construction was judged to have only 6 defect cases?the lowest among the top 10 construction companies?in defect reviews submitted to the Ministry of Land, Infrastructure and Transport’s Defect Review and Dispute Mediation Committee (hereafter Defect Review Committee). The company also recorded a low defect rate last year.

Last year, a total of 217 defect review applications were submitted for Hoban Construction housing to the Defect Review Committee, of which 191 were all judged to be non-defective. Among the remaining 26 cases, 14 are currently under defect review.

According to Hoban Construction, 194 of the defect review applications last year were for the same issue in a single apartment complex. Most of these complaints were dismissed (180 cases) or withdrawn (4 cases), with only 1 case judged as an actual defect.

Furthermore, these figures are contrasted with the number of households in Hoban Construction’s occupied complexes and AS (after-service) management. Typically, as the number of occupied units increases, defect review applications and defect rates naturally rise, but Hoban Construction has maintained a low defect rate despite large-scale supply. Over the past four years, Hoban Construction’s occupied complexes totaled 50,648 households, with only 253 defect review applications and 12 actual defect judgments.

Through thorough quality control, Hoban Construction was selected as an excellent apartment construction company in Gyeonggi Province in 2020. According to industry sources, Gyeonggi Province evaluated the construction quality of 140 multi-family housing complexes that completed usage inspections by the end of last year, ultimately selecting 9 companies?including 7 construction companies such as Hoban Construction and 2 supervision firms?as excellent constructors and supervisors.

The excellent construction companies announced by Gyeonggi Province are Hoban Construction Co., Ltd., Woomi Construction Co., Ltd., Daewoo Construction Co., Ltd., Jeil Construction Co., Ltd., GS Construction Co., Ltd., City Construction Co., Ltd., and Hyosung Heavy Industries Co., Ltd. The excellent supervision firms are Yuwon Architects Office Co., Ltd. and Hyewon Kkachi Comprehensive Architects Office Co., Ltd.

Gyeonggi Province announced excellent construction complexes after evaluating various fields such as architecture, landscaping, electrical, and fire safety, along with quality inspection compliance rates, resident convenience improvements, and safety management. Hoban Construction’s excellent construction complex selected was ‘Seongnam Godeung Hoban Summit Pangyo Valley.’ It is known to have received favorable evaluations for its fine dust information collection system, parking location confirmation service, walking trails, and landscaping within the complex.

Hoban Construction plans to continue its best efforts to satisfy customers by comprehensively managing internal quality standards and developing new technologies.

A Hoban Construction official stated, “Apartment construction quality management is directly related to residents’ lives,” adding, “Based on over 30 years of housing business experience and know-how, we will continue to strive for Hoban Construction’s unique quality management.”

This content was produced with the assistance of AI translation services.