Assistant requests for helpers can be made via 'KORAIL Talk' when using a wheelchair

Korea Railroad Improves Accessibility for Disabled Train Passengers
Applications Available via App Up to One Day Before Departure

Example Screen for Wheelchair Boarding and Alighting Assistant Application

[Asia Economy Reporter Jo Gang-wook] Korea Railroad Corporation (KORAIL) announced on the 1st that starting from the 3rd, wheelchair users will be able to apply for boarding and alighting assistant services through the ‘KORAIL Talk’ app.

This expands the application methods for transportation convenience services for wheelchair users, which were previously available only via phone or in-person visits to railway stations.

From now on, passengers can apply for the boarding and alighting assistant service online through KORAIL Talk up to one day before the train departure (D-1).

After purchasing a wheelchair seat ticket (including electric wheelchair seats), users can tap the ‘Apply for Boarding and Alighting Assistant’ icon on the ‘Ticket Confirmation’ screen.

KORAIL will notify applicants of the assistant service details such as departure station, train number, meeting place, and time via text message or ‘KakaoTalk’ through the ‘KORAIL Notification Talk’. Messages will be sent twice: immediately after application and two hours before train departure.

During the Lunar New Year special transportation period (February 10?14), wheelchair seat tickets booked in advance and issued via KORAIL Talk can also be used to apply for the assistant service online.

A KORAIL official stated, "We will provide meticulous support so that transportation-vulnerable passengers can board trains more comfortably and safely."

This content was produced with the assistance of AI translation services.