Hyowon Sangjo Holds Consumer-Centered Management Declaration Ceremony

Hyowon Sangjo Co., Ltd. (CEO Lee Seon-ju) held a ceremony to announce the introduction of Consumer Centered Management (CCM) at its headquarters in Gangdong-gu, Seoul on the 13th.

The CCM announcement ceremony was organized to reflect consumer opinions and provide better products and services. It was a meaningful event where all executives and employees of Hyowon Sangjo pledged to achieve customer satisfaction services with one heart through CCM customer-centered management.

On this day, CEO Lee Seon-ju announced the CCM declaration and appointed Executive Director Choi Hyung-bok as Chief Customer Officer (CCO), with the intention of accelerating efforts to enhance customer satisfaction.

Consumer Centered Management is a system that evaluates whether all activities carried out by a company are consumer-centered and whether related management activities are being improved. It is operated by the Korea Consumer Agency and certified by the Fair Trade Commission.

Executive Director Choi Hyung-bok stated, “With the introduction of CCM, we pledged to strengthen customer-centered managerial leadership, fulfill transparent ethical management and social responsibility, establish a CCM operation system based on the Voice of Customer (VOC) to prevent customer complaints in advance, and respond quickly and reasonably, thereby solidifying our competitiveness as a trusted funeral service provider and achieving sustainable growth.”

This content was produced with the assistance of AI translation services.